Report a bug.
Describe what happened, your app version and how to reproduce it. Send only details you choose to share.
Open bug report →Help and support
One place for the right kind of help.
Product answers stay public. Account and project questions start through a clearly identified support route and move into VaultSec only when a protected conversation is needed.
Common questions
Answers before forms.
Where do I download VaultSec Desktop?
Download the free Windows beta without signing in on the website. Create an account or sign in only inside the installed app.
Why is a community invite not opening automatically?
VaultSec requires the installed app, a signed-in account and an explicit confirmation. A link never replaces permission.
Can support see encrypted message content?
No support process should request room keys or decrypted private conversations. Diagnostics must remain bounded and content-free.
How do I request custom software?
Describe the desired result, platform and deadline. A protected conversation is opened after the first review.
Private does not mean a free pass for illegal use.
Use your community freely within the law. Illegal activity is prohibited. When substantiated violations become known, VaultSec may restrict, suspend or delete the affected accounts and communities.
Reports or otherwise available evidence can make a violation known. This does not require general access to encrypted private conversations. Moderation does not create a backdoor or erase copies already held by recipients.
For a report, contact support with the issue category first. Do not send passwords, room keys or unnecessary private content.
Support →