Start with the answer.
Setup, updates, invitations, calls, communities, bots and webhooks.
Browse common questions →Help and support
One place for the right kind of help.
Product answers stay public. Account and project questions start through a clearly identified support route and move into VaultSec only when a protected conversation is needed.
Common questions
Answers before forms.
Where do I download VaultSec Desktop?
Use protected member access with your account or private download code. The public marketing page never collects a VaultSec password.
Why is a community invite not opening automatically?
VaultSec requires the installed app, a signed-in account and an explicit confirmation. A link never replaces permission.
Can support see encrypted message content?
No support process should request room keys or decrypted private conversations. Diagnostics must remain bounded and content-free.
How do I request custom software?
Describe the desired result, platform and deadline. A protected conversation is opened after the first review.